PRIVACY POLICY
The DUBOS company, which operates the "HARMONY" brand and the DUBOS A.S. S.A.S. GENERAL TERMS AND CONDITIONS OF SALE website.
(Updated - April 2024)
DUBOS A.S., DISTRIBUTOR - PROFESSIONAL RETAILER (hereinafter referred to as "DUBOS"), attaches great importance to the protection of privacy and data relating to its customers and prospective customers as well as its employees, partners and service providers. DUBOS therefore takes care to adopt and respect the principles applicable to the protection of personal data for all of its activities.
The purpose of this privacy policy (the "Policy") is to provide clear, simple and comprehensive information to all users of this website ("You", "Your" and the "Site") on how DUBOS ("We", "Us"), in its capacity as data controller, collects and uses data relating to You and on the means available to You to control this use and exercise Your rights in relation thereto.
We process Your data in accordance with the provisions of the GDPR, applicable local data protection laws and industry specific data protection standards that may apply to our contractual relationship.
Important : Nous rappelons que ce Site est réservé aux professionnels.
1. Data controller
DUBOS AS, a SAS with share capital of 729 756 euros, APE code 4669C, whose registered office is located at 4 rue Henri Le Chatelier, Pessac 33600, registered with the Bordeaux Trade and Companies Register under number 320 924 665 00047 and whose VAT number is: FR22320924665.
2. Purpose of processing
We only process Your data in order to guarantee You optimal use of Our services, to respond to Your requests, to keep You informed of our news and promotions, or to provide You with advice tailored to Your needs.
Indeed, DUBOS needs to collect and process certain data concerning You insofar as such data is, as the case may be, necessary for the performance of a sales or service contract, to comply with legal or regulatory obligations, collected with Your prior consent or in the legitimate interest of DUBOS (for example for the purposes of security of Your transactions).
2.1. How do We collect Your data?
We may collect information about You on various occasions, in particular:
- when You create a user account on the Site and when using its functionalities,
- when You purchase products offered by DUBOS,
- when You use one of Our contact forms or interact with Us by any other means (e-mail, telephone, social networks, etc.),
- when You respond to one of Our satisfaction surveys,
- when You subscribe to Our marketing communications,
- when You browse Our Site.
2.2. Why do we collect Your data?
DUBOS only collects data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed.
Thus, We are likely to use Your data, depending on the case, to :
- respond to Your purchase or contact requests,
- create a customer account,
- manage and fulfil orders,
- manage order cancellations,
- manage our after-sales service,
- manage any complaints,
- manage our press or professional relations,
- and to optimise Our Site and Our product and service offerings.
In addition, Your data may be used for direct marketing purposes by e-mail or SMS subject to Your prior consent. As an exception, and in accordance with the applicable regulations, in the event that these details have been collected in the context of the sale of a product or a service and that they are used to send canvassing intended to promote similar products or services provided by DUBOS, Your details may be used without Your consent. In the same way, Your consent will not be required for canvassing by telephone (telemarketing) or by post and, more generally, as soon as this communication is part of a relationship between professionals (B-to-B) and the purpose of our solicitation or that of a third party is related to Your profession.
In these cases, DUBOS processes Your data for the purposes of interests considered legitimate by the regulations, without this having any consequences for Your rights. You are informed of this and may object at any time, as indicated in section 6 of this Policy.
We may also organise surveys in which You are entirely free to participate or not.
Information about how You use Our products and services will only be used to personalise Your user experience, Our communications and any offers to You. The sole purpose of establishing such a profile is to enable Us to better respond to Your preferences and needs.
The information that We are likely to collect and the reasons for this processing (depending on the case) are as follows:
- Your title, surname and first name, so that We know how to call You and recognise You.
- Your activity (press or professional) and the name of Your company (if applicable) in order to better understand the nature of your request.
- Your e-mail address, to access your user account, contact You at Your request, or to discuss Our news and promotions with You.
- Your postal address for delivery and billing purposes, or to discuss news and promotions with You.
- Your telephone number, to follow up Your order or reservation, or to contact You at Your request.
- Your payment details to accept Your payments and make Your refunds, and to detect and protect You against fraud.
- Your contact history with Us to provide You with assistance.
- Your order history and Your opinions, in order to provide You with offers, provide You with assistance and manage returns, or find out what You like in order to improve our products and services.
Mandatory fields are those indicated as such by the symbol (*). If you do not fill in these fields, we will unfortunately be unable to process your request. The other data is optional, meaning that You are free to fill it in or not, without this entailing any obligation or particular inconvenience for You.
While You are browsing our Site and using its features, We may also collect certain connection data in order to improve our Site, configure default options for You (such as language and currency), and protect our Website (in particular against fraud).
To find out more about the purpose of data processing, please consult the contractual documents and, where applicable, the parties' respective general terms and conditions.
3. With whom do we share Your data?
The only persons authorised to access Your data are the members of the DUBOS team in charge of customer service and/or marketing.
Our service providers may also receive personal data that is strictly necessary to carry out the services that we have entrusted to them and in particular those that we use to carry out orders (example: delivery data, etc.).
We may also communicate Your data in order to respond to legal or regulatory requests, court decisions, subpoenas or legal proceedings, if required to do so by the regulations in force, as well as in the event that DUBOS transfers all or part of its assets to a third company.
Data will only be transferred to countries outside the EU or EEA (referred to as third countries) where this is necessary for the performance of Our contractual obligations with You or as required by law (for example, reporting obligations under tax law), if You have given Us Your consent or as part of a subcontracting arrangement.
If services are required from suppliers based outside the EU or EEA, We will ensure that they comply with data protection regulations in Europe and Our applicable data protection standards. In this case, We implement the necessary measures to ensure end-to-end protection of the data concerned during their transfer.
4. How long is Your data kept?
Your data will be kept by DUBOS for the period during which you use Our services, and deleted at the latest three years from the end of our commercial relationship (for example, from a purchase, the expiry date of a guarantee, the end of a contract) or from our last contact with You (for example, a request for documentation or a click on a hypertext link contained in an e-mail), except where anonymisation is required or where there is a legal obligation to retain certain data for a longer period (for proof of a right or contract or compliance with a legal obligation).
Your connection data to this Site will only be kept for thirteen months.
5. Security
Protecting Your privacy and Your data is one of our priorities. All registered users are invited to create a password. We invite You to keep this secret, limit access to your computer or mobile device and log off after using Our services.
Furthermore, within DUBOS, We take adequate security measures, in particular technical and organisational measures, to protect Your data against accidental loss, destruction, misuse, damage and unauthorised or illegal access.
As all personal data is confidential, access to it is limited to DUBOS employees, or service providers acting on behalf of DUBOS, who need it to carry out their duties.
All persons having access to Your data are bound by a duty of confidentiality and may be subject to disciplinary measures and/or other sanctions if they fail to comply with these obligations.
Operations with a third party recipient are subject to a contract to ensure that Your personal data is protected and that Your rights are respected.
7. Réseaux sociaux
Vous pouvez rejoindre notre compte Instagram ou page Facebook ou page LinkedIn et, grâce à ceux-ci, suivre Nos actualités. Les seules données que Nous sommes susceptibles de collecter sont anonymes et traitées à des fins purement statistiques (par exemple, pour suivre le nombre d’abonnés à notre compte).
Nous ne sommes, en revanche, pas responsables du traitement qui peut être fait de Vos données par ces réseaux sociaux. Pour plus d'informations à ce sujet, ainsi que pour connaître Vos droits à cet égard et paramétrer les options de manière à protéger votre confidentialité, Nous Vous invitons à consulter la politique de confidentialité du site Internet du réseau social concerné.
8. Droit applicable et litige
DUBOS étant établie sur le territoire français, notre société est soumise à la loi n° 78-17 du 6 janvier 1978 modifiée relative à l'informatique, aux fichiers et aux libertés et, plus largement, au Règlement général 2016/679 du 27 avril 2016 relatif à la protection des données (« RGPD »).
En cas de litige et dans le cas où un accord amiable ne pourrait intervenir, les tribunaux compétents seront ceux du ressort de la Cour d’appel de Paris.
9. Mise à jour des conditions de traitement de Vos données
Nous pouvons modifier la présente Politique à tout moment afin de tenir compte de Nos pratiques les plus récentes en matière de protection des données. Le cas échéant, tout changement Vous concernant Vous sera communiqué en temps opportun et via un moyen approprié.
6. What are Your rights and how can You exercise them?
You have a number of rights with regard to the processing of Your data, subject to the limits laid down by the regulations in force:
The right to be informed about the use of Your personal information.
The right to access the personal information that We hold about You.
The right to request the correction of erroneous personal information that We hold about You (which You can also do directly in the "my account" section where this exists).
The right to request that We delete Your data, or stop processing or collecting it, in certain circumstances.
The right to withdraw your consent if it has been requested.
The right to object to the processing of Your data (in particular with a view to sending You direct marketing messages).
The right to request that We return Your data to You or transfer it to another service provider ("portability" right).
The right to set out instructions on what to do with Your data after Your death.
The right to complain to the national authority responsible for the protection of personal data (in France, this is the CNIL, Commission nationale de l'informatique et des libertés, whose website can be accessed here).
For any question relating to this Policy and/or to exercise your rights as described above, you may contact DUBOS, specifying your identity and the purpose of your request, by e-mail or post at the following addresses:
dubos.33@gmail.com, or DUBOS, sales department 4 rue Henri le Chatelier, 33600 Pessac.
To stop receiving marketing messages from DUBOS, You may also click on the unsubscribe link included in each of Our messages.
DUBOS undertakes to reply as soon as possible, and in any event within one month of receipt of Your request.
If necessary, this period may be extended by two months, taking into account the complexity and number of requests sent to DUBOS. In this case, You will be informed of this extension and the reasons for the postponement.
If Your request is submitted electronically, the information will also be provided to You electronically where possible, unless You expressly request otherwise.
If DUBOS does not respond to Your request, it will inform You of the reasons for its inaction and You have the right to lodge a complaint with a supervisory authority and/or to take legal action.