Privacy policy
Dubos, which exploits the brand "Harmony" and the sitehttps://www.harmony-textile.com/en/(hereinafter "Dubos"), grants great importance to the protection of privacy and data relating to its customers and prospects but also to its employees, partners or providers. Dubos thus continues to adopt and respect the applicable principles for the protection of personal data for all of its activities.
The purpose of this Privacy Policy (the "Policy") is to inform clearly, simple and complete any user of this website ("you", "your / your" and the "site") on how Dubos ("we", "our"), in his capacity as Responsible for the treatment, collection and uses data concerning you and the means you have to control this use and exercise your rights related to it.
We treat your data in accordance with the provisions of the RGDP, the local data protection laws and the sector-specific data protection standards that can apply to our contractual relations.
Important: We remember that this site is reserved for professionals.
1. Responsible for treatment
Social Dubos AS, SAS with a share capital of 729 756 euros, Code APE 4669C, headquartered 4 rue Henri Le Chatelier, Pessac 33600, registered at R.C.S. from Bordeaux under No. 320 924 665 00047 and whose VAT number is: FR22320924665.
2. Object of treatment
We only process your data to ensure optimal use of our services, respond to your requests, keep you informed of our news and promotions, or to provide you with advice tailored to your needs.
Indeed, Dubos needs to collect and treat certain data concerning you to the extent that they are, as appropriate, necessary for the execution of a contract of sale or service provision, to respect for legal or regulatory obligations, collected with your prior agreement or in the interest legitimate Dubos (for example for security purposes for your transactions).
2.1. How do we collect your data ?
We are likely to collect information about you on different occasions, in particular:
- when you create a user account on the site and as part of the use of its features,
- when you purchase products offered by Dubos,
- when you use one of our contact forms or you interact with us by another means (e-mail, telephone, social networks ...),
- when you answer one of our satisfaction surveys,
- when you subscribe to our marketing communications,
- when browsing our site.
2.2. Why do we collect your data ?
Dubos only collects adequate, relevant and limited data to what is needed in view of the objectives for which they are processed.
Thus, we are likely to use your data, as appropriate for:
- respond to your requests for purchase or contact,
- create a customer account,
- manage and execute the commands,
- manage order cancellations,
- manage our after-sales service,
- manage any complaints,
- manage our press or professional relationships,
- as well as to optimize our site and our offers of products and services.
In addition, your data may be used for direct exploration purposes by e-mail or SMS subject to your prior consent. Exceptionally, and in accordance with the applicable regulations, in the event that these coordinates have been collected as part of the sale of a product or service delivery and that they are used for the sending of surveys to promote similar products or services. By Dubos, your details can be used without your consent. Similarly, your consent will not be required for telephone prospecting (telemarketing) or postal path and, more generally, as soon as this communication is part of professionals (B-to-b) and that the purpose of our solicitation or third party is in connection with with your profession.
In these assumptions, Dubos treats your data for interests considered as legitimate by regulation, without the implications for your rights. You are informed and will always be able to oppose there at any time, as shown in section 6 of this policy.
We are also likely to organize polls to which you are fully free to participate or not.
Information on how you use our products and services will only be used to personalize your user experience, communications and any deals to your attention. The establishment of such a profile is to allow us to better meet your preferences and needs.
The information we are likely to collect and the reasons for this treatment (as appropriate), are as follows:
- Your civility, name and first name, to know how to call you and recognize you.
- Your activity (press or professional) and the corporate name of your company (if applicable) to better understand the nature of your request.
- Your e-mail, to access your user account, contact you at your request, or to exchange with you on our news and promotions.
- Your mailing address for delivery and billing purposes, or to exchange with you on our news and promotions.
- Your phone number, for tracking your order or reservation, or to contact you at your request.
- Your payment information to accept your payments and make your refunds, detect frauds and protect yourself against them.
- Your contact history with us to provide you with assistance.
- Your order history as well as your opinions, this in order to offer you offers, provide you with assistance and manage returns, or find out what you like to improve our products and services.
The mandatory fields are those reported as such thanks to the symbol (*). If you do not inquire these fields, we will unfortunately not be able to access your request. The other data are optional, that is, you are free to inform them, or not without the entrain of any obligation or inconvenience particular for you.
During your navigation on our site and the use of its features, we are also likely to collect some login data to improve our site, configure default options for you (such as language and currency), and protect our website (especially against fraud).
For more information on the purpose of data processing, please refer to the contractual documents and, where appropriate the respective general conditions of the parties.
3. Who do we share your data ?
The only authorized persons to access your data are members of the Dubos team in charge of the clientele and / or marketing.
Our service providers may also be addressed to the strictly necessary personal data to carry out the services we have entrusted to them and in particular those to which we appeal to carry out orders (example: delivery data ...).
We are also likely to communicate your data to respond to legal or regulatory requests, legal decisions, assignments or legal procedures, if compliance with the regulations in force requires, as well as in the event that DUBOS would transfer in all or part of its assets to A third company.
The data will be transferred to countries outside the EU or EEA (called third countries) and where necessary for the execution of our contractual obligations with you or as prescribed by law (for example, reporting obligations under tax law), if you gave your consent or in the context of a subcontract agreement.
If services are required with EU-based suppliers or EEA, we ensure their compliance with data protection regulations in Europe and our applicable data protection standards. In this case, we implement the necessary measures to ensure the end-to-end protection of the data concerned during their transfer.
4. How long are your data retained ?
Your data will be kept by Dubos for the period during which you use our services, and deleted no later than three years from the end of our business relationship (for example, from a purchase, the expiry date of a guarantee, the term of a contract) or our last contact with you (For example, a documentation request or a click on a hypertext link in an email), except for anonymization or legal obligation to maintain certain data for a longer period (for proof of a law or a contract or compliance with a legal obligation).
Your connection data to this site will only be retained for a period of thirteen months.
5. Security
The protection of your privacy and your data is one of our priorities. Any registered user is prompted to create a password. We invite you to keep it secret, limit access to your computer or mobile device and disconnect after using our services.
On the other hand, within Dubos, we take adequate security measures, in particular technical and organizational measures, to protect your data against accidental loss, destruction, abuse, damage and unauthorized or illegal access.
Since all personal data is confidential, their access is limited to DUBOS employees, or providers acting on the Dubos account, who need them in the execution of their missions.
All persons with access to your data are linked by a duty of confidentiality and expose themselves to disciplinary measures and / or other sanctions if they do not respect these obligations.
Operations with a third party receiving are the subject of a contract to ensure the protection of your personal data and respect for your rights.
6. What are your rights and how to exercise them ?
You have, subject to the limits provided for by the regulations in force, of several rights with respect to the processing of your data:
- The right to be informed about the use of your personal information.
- The right to access the personal information we have on you.
- The right to request the correct personal information correction that we have on you (what you can also do directly in the "My Account" section when it exists).
- The right to request that we delete your data, or that we stop treating them or collecting them, in certain circumstances.
- The right to withdraw your consent in the event that it has been asked for you.
- The right to oppose the processing of your data (notably to send you direct marketing messages).
- The right to request that we give you your data or transfer it to another service provider (right to "portability").
- The right to define guidelines for the fate of your data after your death.
- The right to complain to the national authority in charge of the protection of personal data (in France, it is the CNIL, the National Commission for IT and Freedoms, whose site is accessibleright here).
For any questions relating to this policy and / or to exercise your rights as described above, you can contact Dubos, specifying your identity and the subject of your application, electronically or postally to the following addresses:
dubos.33 @gmail.com, or Dubos, Commercial Service 4 Rue Henri Le Chatelier, 33600 Pessac.
To stop receiving Dubos marketing messages, you can also click on the unsubscribe link in each of our messages.
Dubos undertakes to answer you as soon as possible, and in any event, within one month of receipt of your request.
If necessary, this period may be extended by two months, given the complexity and number of requests addressed to Dubos. In this case, you will be notified of this extension and the reasons for the postponement.
If your request is presented in electronic form, the information will also be provided electronically when possible unless you expressly request that it is otherwise.
If Dubos does not follow up on your request, it will inform you of the reasons for its inaction and you have the possibility of lodging a claim with a supervisory authority and / or to form a judicial appeal.
7. Social networks
You can join our Instagram account or Facebook page or LinkedIn page and, thanks to these, follow our news. The only data that we are likely to collect are anonymous and treated for purely statistical purposes (for example, to follow the number of subscribers in our account).
On the other hand, we are not responsible for the treatment that can be made of your data by these social networks. For more information on this, as well as for your rights in this regard and set up options in order to protect your privacy, we invite you to consult the privacy policy of the social network concerned.
ð Instagram Privacy Policy:accessible here
ð Facebook Privacy Policy: accessible here
8. Applicable law and litigation
Since Dubos is established in French territory, our company is subject to the law n ° 78-17 of 6 January 1978 amended to computers, files and freedoms and, more broadly, to General Regulation 2016/679 of 27 April 2016 on the protection of data ("RGPD").
In case of dispute and in the event that an amicable agreement could not intervene, the competent courts will be those of the Paris Court of Appeal.
9. Update of the processing conditions of your data
We can change this policy at any time to consider our most recent data protection practices. If applicable, any changes to you will be communicated to you in a timely manner and via an appropriate means.